Posted on Aug 31, 2010 11:57:39 AM
Offshore Outsourcing Benefits
It was quite some time back that someone had the bright idea of outsourcing their non-core jobs to developing nations like India. By doing so, they not only wanted to capitalize on a growing IT market but also make effective use of a talent pool that just keeps on getting bigger and better. Initially, this concept of offshore outsourcing was referred to as time-sharing and was meant to cut costs. However, over the years, the benefits only grew. Here are some of the common benefits:
Labor Arbitrage: This was the initial gold mine that attracted international firms to start offshore outsourcing. Developing countries have a very vast and talented workforce, which is willing to work at cheaper rates than their international counterparts. This is because of the highly competitive market in these nations and also due to the steep difference in currency values.
Infrastructure: Another reason for the competitive pricing of offshore call center services is that the overall setting up and maintenance of these call centers is pretty low as compared to their international counterparts.
Better Quality of Service: The major international call centers are characterized by their high quality of customer service. Some of them even offer the unique combination of onshore management with offshore services. This way the outsourcing companies are made to feel as if their work is being handled onshore rather than offshore.
Posted on Aug 31, 2010 11:41:57 AM
Offshore Outsourcing Facts
Many companies have the misconception that offshore outsourcing of services is not in their vested interest, although all the market surveys point to the contrary. Probably this statement by Jack Welch, of General Electric, about outsourcing to developing nations like India will give a clearer view, “A truly global company will be one that uses the intellect and resources of every corner of the world. India is a developed country as far as intellectual capital is concerned.”
One fact that hinders many from offshore outsourcing is the idea of their project being handled by a foreigner. Now they no longer need to worry about this, with the innovative new feature provided by some of the best call center service providers. They call this feature ‘Onshore Management with Offshore Services.’ These call centers have their head offices in all of the developed nations, from where full control can be exercised on the outsourced service.
Another commonly misunderstood fact is that by outsourcing of a service, the company loses all its control over it. This can also be taken care of by hiring a call center firm that creates regular records on vital facts, such as calls made, effective calls, calls received, etc. This way complete control can be exercised on the project.
Posted on Aug 16, 2010 05:04:18 PM
Offshore Outsourcing Services
Medical tourism is the latest in the offshore outsourcing services provided by tourism and call center firms. It is the act of traveling abroad to get cheaper dental, health or cosmetic care. For example, cosmetic surgery to remove excessive skin will cost somewhere around $20,000 in the US, whereas the same surgery will cost $9,000 in some of the top medical institutions in India. This in no way means that the level of competence is less.
Medical travel and tourism is on the rise in developed countries. People there are traveling to cheaper destinations, which boast highly trained doctors and excellent nursing services. For some patients, the whole journey becomes a pleasure trip with a visit to popular tourist spots while cutting back on the overall expenditure of the treatment process.
Another factor in the favor of such offshore outsourcing services is that several expensive surgeries are not covered by medical insurance. This way a cheaper alternative will help protect one’s the lifetime savings.
Posted on Aug 12, 2010 05:14:48 AM
Offshore Outsourcing Services and Health care
Companies that are not considering health care outsourcing services are missing out on a potential money saving strategy. According to John Lovelock, health care analyst with Gartner Inc, by offshore outsourcing services not directly associated with patient care, health institutions can achieve savings as high as 20 percent or more. According to Lovelock’s estimates, such organizations make an average savings of about 22 percent, which includes the various IT and non-IT services.
At the Gartner Healthcare IT Summit in Baltimore, John Lovelock said, emphasizing the need for health care outsourcing services, “We are moving toward this simply because healthcare is under a lot of pressure. Healthcare needs to focus on its core business. We need to do what we do well, and stop focusing on what we don’t do well.”
However, before outsourcing such services, security issues must be properly considered. For instance, outsourcing to China may not be as feasible an option for developed nations as compared to outsourcing to India.
Posted on Aug 12, 2010 05:09:35 AM
Offshore Outsourcing Services
Offshore outsourcing of services is common and the company’s occupational health outsourcing services is no exception to this rule. A study conducted by the research group called Market and Business Strategy (MBD) shows that 50% of the OH services in the UK in 2005 were outsourced, a trend that is likely to rise substantially over the next four years.
Some of the reasons for leading companies in the US and Europe conducting occupational health outsourcing are:
Posted on Aug 4, 2010 11:31:45 AM
Call Centers: Inbound Outbound
An inbound call center is a facility that is dedicated solely to handling calls that have been made to them by the customers. They provide very specific customer service competencies. Some of the most prominent services provided are: customer service, order processing and complaint handling.
Technology has made providing these services very simple. Tools like Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) have helped enrich the customer experience. For instance, with the use of the ACD mechanism, the inbound call center distributes calls to their proper destinations without any manual interference.
An outbound call center, however, has a completely different set of customer services competencies. They involve making calls directly to the customers. The major services categories here are: Telemarketing and Feedback Retrieval. These services require the expertise of the employees to make sure that the customer is comfortable throughout the call and that his attention does not waver.
Posted on Aug 4, 2010 11:28:24 AM
Offshore Call Center Outsourcing Services
Offshore call center outsourcing is the shifting of call support related services, by any organization, to countries where they can be done cheaply and effectively. In a report released in 2009 by AMR Research Inc on the state of IT call center outsourcing, it was found that 80% of the companies were planning to increase their outsourcing or keep it the same.
The major countries for offshore outsourcing services are developing countries, such as India, the Philippines and Brazil. Amongst them, India is the preferred destination for a majority. This is based on the fact that it has the largest pool of educated and willing candidates for employment and the labor arbitrage provided is also one of the best.
Some of the leading BPO call center service providers are even providing the option of onshore management with offshore services, by opening offices in countries like the USA, France and Canada.
By shifting non-core processes offshore, the organization benefits in more than one way. It allows the management to focus more on their core processes, and work on increasing their throughput and grow their business.
Posted on Aug 2, 2010 06:28:09 AM
BPO call centers
BPO Call Center Services Junk is Recycled!
A majority of the BPO call centers do upgrade their facilities from time to time. This means throwing away the old gadgets and bringing in modern ones. What they do not realize is the effect such scrap can have on the environment. For instance, the old CRT monitors contain a substantial amount of lead. Releasing it in large amounts into the environment could cause lead poisoning to all those in the vicinity.
However, all this is about to change. One BPO services provider took the initiative to recycle all of its resources, once it decided to shut down. A majority of the devices were bought at low prices, while the rest went into the recycling machine.
Disposing computers and other digital equipment is prohibited by law. Still, this practice is common place in several countries. BPO call centers have taken the initiative to recycle their junk and wish to see a change in the modern industrial setting.
Posted on Aug 2, 2010 06:25:43 AM
Call center services
The high attrition rate in call centers is close on the heels of the date provided by the International Labor Organization (ILO) for the IT sector. What this means is more expenditure on training and integration.
The worst affected call center services provider is Infosys. This IT giant is facing an attrition rate of 16%, with more than 8000 employees leaving the organization. Many experts are considering this to be the result of the company’s response to the recession, when several clients shut down their telemarketing units.
This is the time when the company’s should start talking with their employees who have been a part of the organization for a long time and convince them that they have a brighter future if they stick around. This is because recruiting new agents will add a heavy weight on the already stretched annual budgets.
The call center sector already lacks an adequate number of employees and with many of the present ones moving away, the industry will be starved further.
Posted on Aug 2, 2010 06:20:05 AM
A Better Life with BPO Call Centers
There are various perks in working for a BPO call center. Listed below are some of them:
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InSO International Call Center Email: support@inso.us Phone: 800 788 8299 Allen, TX 75013 |
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