InSO is one of the largest customer care services provider in India and we help our clients establish benchmarks in world-class customer service. At InSO, every agent / associate strives to bring exceptional experience to the client's customers and provide first contact resolution. The company is the only Indian contact center to be awarded the "Frost & Sullivan Market Engineering Award for Customer Service Leadership in Indian Outsourced Call Center Market".

Our host of customer care services helps in establishing and maintaining 'customer relationship management'. The scope of services vary from simple queries (accounts details and maintenance, information on products and services purchased, travel services required, service changes / swaps) to complex questions (escalations, premier queues). The customer care arm also provides inbound sales including cross-sell and up-sell services. This has generated significant revenues to our clients.

We provide exceptional experience in:>

• Customer retention
• Research escalated cases and provide solution
• Cross-sell / up-sell purchases
• Compliant and query resolution
• Activation and change of services
• Billing queries
• Product information support
• Order management
• Warranty / replacement support
• Booking and reservations
• Loyalty programs
• Account queries and maintenance
• Insurance claims calls

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Rapidly changing technology and demand for simple to complex technology driven products has changed the service expectations of the customers. InSO is providing all levels of technical support for businesses and consumers. This includes providing services for simple customer service, product information requiring specialist knowledge and complex issues management. The services also include tech-support related to escalations and high-end queries.

Provide step-by-step guidance to queries on:

• Troubleshooting support
• Installation support
• Software usage and problems
• Application and desktop related queries
• Internet related issues
• Connectivity problems
• Close-sell / cross-sell services and products
• Computer hardware queries
• Product related services queries
• Product Closegradation and accessories

InSO in turn becomes a seamless extension of the client's organization.

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We have implemented both inbound and outbound calling processes for our financial services clients. The outbound calls are made for the 1st and 2nd stage collections from prime and sub-prime mortgage customers of the client's home mortgage products. The calls are made to delinquent customers to gain a promise to pay or when acknowledging the payment.

The agents handling these accounts are fully compliant with the Fair Debt Collections Act. All agents are trained and tested comprehensively on FDCPA. In addition, production scheduling and call processes are designed to ensure full adherence to FDCPA at all times.

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We do outbound direct marketing campaign, selling home equity loans to target consumers, telesales for extended warranty, welcome calls, insurance calls, selling the services related to partner programs and promotions, selling 'sticky services' and sales referrals.

We are registered for the states in USA where we make telemarketing calls and adhere to the respective State and Federal Telemarketing rules.

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InSO provides backend support and processes voluminous transactions for its clients. We provide expertise for both, contact and non-contact services. Our systematic approach towards training, quality control and service delivery helps our agents / associates, process transactions and consistently perform above the client's enterprise averages.

Reduce costs and consistently provide quality outputs in:

• Claims registration, adjudication and processing
• Application processing
• Order fulfillment
• Information verification and confirmation
• Skip tracing
• Payroll processing
• Research, analyze and resolve escalated cases
• Account maintenance and changes
• Correspondence management
• Data conversion

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