Are you looking to acquire New Customers through Tele-Sales with greater predictability and at lower cost? Or, are you looking to conduct customer surveys with greater efficiency? We have a specialized team focused on Outbound Customer Solutions. We bring a Business Focus to our Outbound Operations. In short, we help you generate new Customers not just leads through our Customer Acquisition programs.

The various functions for which we provide Outbound Support for our clients include:

• Customer Acquisition and Cross-Selling though Tele-Sales
• Marketing and Mailers Support
• Customer Surveys

We provide Live Transfer of interested customers with pre-applications to your internal teams.

We provide complete adherence to Do Not Call Policies and Telemarketing Laws.

Some of the key metrics our Outbound Support Operations includes:

• Contacts per Hour
• Sales per Hour
• Closed Applications / Surveys / Customers per Hour
• Cost per Customer / Loan / Completed Survey

Some of the key aspects of our Outbound Support infrastructure include:

• Predictive and Preview Dialer using Concerto
• Lyrical and Quickbase based Customer Information Management Systems
• Lead List and DNC Management Systems
• XML and Web based Live Transfer Systems

Visit our communities on Inbound and Outbound Sites:

Inbound Call Center
Outbound Call Center
Call Center Outsourcing
Offshore Call Center